Microsoft Dynamics 365
Overview
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
Veeva CRM
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.
Key Features Comparison
| Feature | Microsoft Dynamics 365 | Veeva CRM |
|---|---|---|
| Sales Force Automation | 7.7 (84 Ratings) | 9.1 (4 Ratings) |
| Customer data management / contact management | 7.9 (81 Ratings) | 10.0 (4 Ratings) |
| Workflow management | 7.9 (80 Ratings) | 9.0 (4 Ratings) |
| Opportunity management | 7.5 (72 Ratings) | 8.0 (3 Ratings) |
| Integration with email client | 7.9 (79 Ratings) | 10.0 (3 Ratings) |
| Contract management | 7.9 (61 Ratings) | 10.0 (3 Ratings) |
| Quote & order management | 7.4 (58 Ratings) | 9.0 (3 Ratings) |
| Interaction tracking | 8.1 (71 Ratings) | 10.0 (4 Ratings) |
| Security | 8.8 (75 Ratings) | 9.5 (4 Ratings) |
| Usability | 7.7 (34 Ratings) | - (0 Ratings) |
Pricing
| Product | Starting Price |
|---|---|
| Microsoft Dynamics 365 | $44 per month |
| Veeva CRM | N/A |
User Testimonials
Microsoft Dynamics 365
"Provides our company access to manage and customize according to our needs. The system is easy to navigate, and training can be done quickly."
Verified User - Read full review
Veeva CRM
"Good for larger teams with a lot of activities; great integration with other Veeva offerings."
Verified User - Read full review
Summary of Ratings
| Metric | Microsoft Dynamics 365 | Veeva CRM |
|---|---|---|
| Likelihood to Recommend | 7.8 (104 ratings) | 9.0 (4 ratings) |
| Support Rating | 8.0 (11 ratings) | - (0 ratings) |
| Implementation Rating | 9.2 (4 ratings) | - (0 ratings) |
Conclusion
Both products cater to different market needs; Dynamics 365 is comprehensive and best for organizations that already use Microsoft products. Veeva CRM excels in medical and pharmaceutical industries with its niche features.