CallRail

80 Reviews and Ratings

Reviews & Insights

Score: 9.4 out of 10

Pros

  • Easy-to-use Interface: Users have consistently praised CallRail for its exceptionally user-friendly interface, with many stating that they find it easy to navigate and manage multiple clients. This convenience is especially appreciated when generating reports for each client.
  • Excellent Customer Service: The customer service provided by CallRail has received high praise from users, who mention receiving prompt responses to their tickets. Additionally, the extensive knowledge base available for common questions is appreciated by customers seeking quick resolutions.
  • Affordability: Many users appreciate the affordability of CallRail in comparison to other call tracking providers. They note that despite being significantly cheaper, CallRail offers similar features and functionality, making it a cost-effective solution for businesses.

Use Cases and Deployment Scope

As a marketing agency, we use CallRail with our clients to appropriately track lead sources for calls coming in to our clients to track the effectiveness of their marketing spend.

More Insights

  • Integration with Google Analytics
  • Integration with Google Ads
  • WordPress Plugin

Cons

  • Google Analytics integration can be cumbersome.
  • Pricing keeps increasing.

Likelihood to Recommend

Our clients are not taking full advantage of the features that CallRail offers. We specifically use CallRail for their call tracking features but appreciate that they have adopted AI into their products so that if clients receive phone calls but don’t have someone available to answer, they don’t miss out on those calls.

User Feedback

Verified User

Position: Director in Information Technology (11-50 employees) Experience: 10 years

  • Use Cases: Tracking calls, listening to call recordings, marketing purposes, quality control.
  • Pros:
    • Call tracking
    • Call recording
    • Tracking number generator
  • Cons:
    • Customer service
    • Pricing issues.
  • Likelihood to Recommend: Great for identifying marketing channels from which calls come.

Verified User

Position: Administrator in Marketing (11-50 employees) Experience: 6 years

  • Use Cases: Used for marketing on two different websites.
  • Pros:
    • Proving virtual numbers
    • Phone tracking
    • Call reports
  • Cons:
    • Customer service speed of processing requests
    • A need for improved accuracy in processes.
  • Likelihood to Recommend: Initial billing was excessive, issues with customer service.

Verified User

Position: General Manager in Corporate (1-10 employees) Experience: 1 year

  • Use Cases: Monitoring call frequency and community interactions.
  • Pros:
    • Record conversations
    • Call frequency trends
  • Cons:
    • Difficult workflow setup
    • Issues with call forwarding.
  • Likelihood to Recommend: Useful for tracking calls for a home building business and utilizes as a training tool.

Verified User

Position: Director in Sales (11-50 employees)

  • Use Cases: Tracking marketing impacts on customer discovery.
  • Pros:
    • Call monitoring
    • Call tracking
  • Cons:
    • Demand for font size adjustment
    • Start-up preferences.
  • Likelihood to Recommend: Essential for businesses relying on digital and print advertising.

Verified User

Position: Marketing Manager at ClimatePro (11-50 employees) Experience: 3 years

  • Use Cases: Utilizing local numbers for various markets.
  • Pros:
    • Local numbers
    • Call analytics
    • Ease of use
  • Cons:
    • Increasing pricing
    • Limited number of included numbers in the plan
  • Likelihood to Recommend: Good for client outreach and marketing tracking.

Verified User

Position: Acquisition Manager at Point Acquisitions LLC (1-10 employees) Experience: 4 years

  • Use Cases: Experience with free trial issues and billing practices.
  • Pros:
    • Product appears functional
  • Cons:
    • Business ethics
    • Customer service issues.
  • Likelihood to Recommend: Suggests caution and looking for more ethical alternatives.

Verified User

Position: Software Engineer in Marketing (1-10 employees) Experience: 1 year

  • Use Cases: Vendor call tracking.
  • Pros:
    • Call tracking
    • Easy monitoring
  • Cons:
    • Integration challenges with third-party software.
  • Likelihood to Recommend: Efficient tool for call tracking and monitoring.